Some Of The Tips On Buying The Best Hosted Phone System
July 5, 2018
For businesses looking to make a mark in their industry, hosted phone systems are often a good choice. With the ability to make a business appear larger than it really is, improving customer response, increasing efficiency and boosting the bottom line, it’s often a no-brainer.
How hosted phone systems work
Frequently compared to private branch exchange (PBX) systems, hosted phone systems are Internet protocol (IP) based, meaning voice communications go over a computer network. Instead of purchasing expensive PBX equipment, a hosted phone system buyer leases some basic equipment and pays a monthly fee to the hosting company.Generally, the business leasing the phone system will receive a router that connects their local network to the hosting company. In some cases, a private link is provided for added security. When a phone makes a call from inside the business, it is connected via the router to the central hosting office, where most of the heavy lifting is done.
If appropriate, the call is transmitted via voice over Internet protocol (VOIP). If calling a traditional phone, the call is routed to the regular phone network. Beyond basic VoIP, cloud-based VoIP hosted phone systems are now available. A service provider will offer hosted phone technology and features that will be managed by a third-party developer “in the cloud.” Cloud-based hosted phone features may include simultaneous multi-phone ringing, find me/follow me call forwarding, and conditional call routing.For many businesses on the lookout for a user-friendly, cost-effective phone system, a hosted phone makes the most sense. A business interested in transferring to a hosted phone can keep their existing phone number without a transfer fee. Just as importantly, a standard hosted business phone can be used to connect multiple offices and may include convenient features like an auto-receptionist to manage virtual extensions and cut down on call wait time.
The biggest advantages for a business leasing a hosted phone system are:
Because the equipment is leased, the up-front cost is lower than purchasing new phone hardware. Since the hosting company is responsible for upgrading its technology, this is another expense that is not borne solely by your business.
Scalability is advantageous, as in the case of a business suddenly needing more lines. Such a need can typically be handled with little effort by the hosting company.
Added features such as auto attendant, virtual numbers, and follow-me calling (mentioned above) are standard, making a hosted phone system a powerful choice for a small investment.